Cancellations must be received in writing through our reservations department.
A group is considered to be 10 full paying guests or more. For every group of 15 full paying guests, one single ticket is available to the tour leader for the applicable service booked.
By making a booking for, and subsequent payment in respect of, any experiences and by accepting and participating in such, all customers acknowledge that they have read and fully understand the content of these Terms and Conditions and agree to be bound by them.
All bookings must be made in writing to the company or through the company’s website and must include at least the following information:
Morning Cruise – 16:30 day before
Lunch Cruise – 09:00 on the day
Kalunda Sunset Cruise – 14:30 on the day Summer / 14:00 on the day Winter
Zambezi Explorer Sunset Cruise – 15:30 on the day Summer / 15:00 on the day Winter
Ma Robert / Zambezi Reflections Dinner Cruise – 15:00 on the day
Zambezi Explorer Dinner Cruise – 16:30 day before
Tram – 10:00 on the day
In the case services are purchased through our website a few specific T&Cs apply (in addition to our standard T&Cs):
Return and refunds: Should Pure Africa cancel the provision of service, it will refund the client in full within 30 days. Cancellations of orders by client will attract a 5% administration fee.
Payment options: Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Pure Africa bank account, the details of which will be provided on request.
Country of domicile: This website is governed by the laws of the Republic of Seychelles and Pure Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Pure Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
At Pure Africa, your privacy is our primary concern. We respect your privacy and commit to protect any information that you share with us. We shall take all reasonable steps to protect the personal information of users.
This website is run by Pure Africa Limited based in the Republic of Seychelles at Stevenson Delhomme Suites, Le Chantier, Victoria, Mahe, Republic of Seychelles with registration number 210856.